NETCOM Business Contact Center S.A.
We have decided to obtain the Country Brand license as part of our strategic vision to strengthen our competitiveness in the Costa Rican market and reaffirm our commitment to the highest standards of quality, sustainability, and operational excellence. This certification not only supports our value proposition, but also enables us to generate strategic synergies and consolidate the international positioning of NETCOM Business Contact Center, a 1Point1 company, as a trusted, world-class partner in customer experience and BPO solutions. We stand out for driving social and economic progress in harmony with nature, fostering an organizational culture grounded in excellence, innovation, and the continuous development of our human talent—fundamental pillars that ensure efficient, sustainable, and results-oriented operations. Fernando Murillo Porras – General Manager
Adrián Chavarría Hernández
Global Business Manager
We represent
Know Us
Netcom Business Contact Center, a 1Point1 Solutions company, provides comprehensive services in Customer Experience (CX) Management, Digital Transformation and Automation, Finance & Accounting (F&A) Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support, and Medical Records and Litigation Process Management. We serve highly regulated and competitive industries such as banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal, and construction, among others, delivering scalable, secure, and results-driven solutions. Backed by a strong operational track record and a continuously evolving technology architecture built on GenAI and intelligent automation, Netcom and 1Point1 are building a globally integrated, AI-powered BPM platform—grounded in deep industry expertise and supported by a multishore delivery model that ensures efficiency, resilience, and cost optimization.
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News
Discover recent articles highlighting Costa Rica’s achievements, innovations, and international recognition. Each news item reinforces Costa Rica’s positive image, showcasing constant progress and building trust among investors, tourists, and strategic partners interested in learning more about the country brand.
Licensing
Process
Learn the step-by-step process for companies and projects to obtain the official country brand license. This section details the sustainability, innovation, and excellence requirements that distinguish those who are part of the network. More than just a formality, it is a practical guide that makes the site a strategic ally for organizations that want to differentiate themselves through quality, environmental commitment, and professionalism.
Values
Explore the principles that define Costa Rica and support its vision as a nation. These principles include environmental sustainability, respect for natural resources, skilled human talent, and creativity, all of which reflect the country’s commitment to balanced and responsible development, instilling confidence in investors, visitors, and international partners seeking to engage with an authentic, innovative, and visionary nation.
